About Me

As an experienced loan officer in Salt Lake City, UT, you can count on me to guide you through the mortgage process. Whether you are a first-time homebuyer, a current homeowner wanting to refinance an existing mortgage or add an investment property to your rental portfolio, my focus is on providing a five-star customer experience. SecurityNational Mortgage offers competitive interest rates and a wide range of loan products from fixed-rate conventional mortgages to FHA, VA, and Jumbo loans as well as down-payment assistance programs. NMLS# 261273 Co. NMLS #3116

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Reviews

See what borrowers are saying

Tyler Mitchell
3 days ago
Caitlan is absolutely amazing
dalton dammaschke
7 days ago
Caitlan was helpful every step of the way. Buying a house can be overwhelming, but she made the whole process so much easier. She was always quick to answer my questions, explained everything in a way that actually made sense, and kept me updated the entire time!
Ember Christensen
9 days ago
Caitlan was my loan processor on my first home that I just bought! I knew NOTHING about the process and was super anxious, but she was so thorough, responsive, and helpful throughout the entire thing. I would recommend Caitlan to anyone and everyone, best experience ever!
Heather Ruiz
18 days ago
Some people come into your life for a reason, and looking back, I truly believe everything happens exactly when it’s meant to. Buying our first home was one of the biggest and most emotional milestones for our family. There were moments of excitement, uncertainty, waiting, and hoping—but through it all, Caitlan was there every step of the way. She didn’t just help us secure a loan; she believed in us, answered every question with patience, celebrated every milestone, and made what could have been a stressful process feel personal and full of hope. We’re beyond grateful for the dedication, kindness, and genuine care she showed our family. Because of her, we now have a place to call home—a place where we’ll make memories, celebrate holidays, watch our children grow, and build our future. Thank you, Caitlan, for being such an important part of this journey. We truly couldn’t have asked for a better lender. Your hard work and heart will never be forgotten. If you’re looking for someone who will treat you like family and genuinely fight to help you achieve your dream of homeownership, I can’t recommend Caitlan enough. From the bottom of our hearts, thank you. ❤️ Everything really does happen for a reason, and we’re so thankful our paths crossed.
Cameron Black
24 days ago
Caitlan was amazing from start to finish. I never had a loan go as smoothly and as quickly as I have working with her. Caitlan’s knowledge, experience, and professionalism were top tier and you can trust her through the whole process. She does what she says she is going to do. I will definitely work with Caitlan again for any home mortgage or refinance I need in the future.
Timothy Bysecker
24 days ago
Everything was fast and easy. I always have a good experience with SNMC, and Caitlin was freaking awesome!
Sydney Vellinga
25 days ago
Caitlan is so amazing to work with! She made the process seamless and comfortable. She told me throughout the process that she would never recommend anything that she wouldn’t do herself. She continued to reassure me and helped me purchase my first home. Very glad I had her in my corner!
Justin Anthony
1 month ago
I'm so grateful for Caitlan and how hard she worked on my behalf. She is knowledgeable, competent, kind, helpful and I definitely recommend doing you financing through her.
Mindy Gray
1 month ago
Kaitlin thank you for making the home buying process less miserable. It was a pleasure working with you. Thank you for always responding quickly and answering ALL my many questions
Lori Cramer
2 months ago
I can’t say enough positive things about Caitlin! She closed our loan when other loan agents couldn’t get it closed. She worked so extremely hard for us and was on top of every detail! We are forever grateful for her!
Christopher Rener
2 months ago
Caitlin was a joy to work with. Made the buying process so smooth. I will always work with her for my home buying needs.
Eric Brown
2 months ago
A very caring lender. Always takes the time to explain everything. She made this a very enjoyable experience.

Frequently Asked Questions

Get answers to common mortgage questions.

Pre-qualification starts the loan process. Once a lender has gathered basic information about a borrower's income and debts, an opinion can be made as to how much the borrower should qualify for in purchasing a house. Since loan programs vary between credit, debt and down payment requirements, borrowers should get pre-qualified for each loan type they qualify for and are considering. Being pre-qualified is only a limited analysis and doesn't hold a lot of weight when it comes to negotiating a contract or reassuring a seller. There are many aspects to fully qualifying that could change a borrower's ability to qualify for a mortgage. Some of these things include: credit, length of employment, type of income, debt, liens or judgments, property type or condition, and other issues that come up during the approval process. Although it's tempting to start your home search before getting a pre-approval, we suggest you get that step completed sooner than later so you're armed with the knowledge of your real shopping budget and the power to negotiate the best deal.

Being pre-approved lets you know your price and term limitations, and therefore removes some of the stress of finding the perfect home. It happens after the lender has verified all information you've submitted in the application process. Being pre-approved also empowers you during the negotiation process. It gives the seller confidence in knowing your finances aren't an issue. You'll need a pre-approval to bid on a bank-owned or “short sale” home. Your offer won't even be considered if there are several offers on a home and you don't have a pre-approval.

Generally, no — but occasionally the cost of a credit report will be charged. All other upfront fees, like an appraisal or application fee that may apply, will be disclosed to you as part of the application process and collected following your receipt of the early Truth-in-Lending disclosure and your approval to continue with the application.

Loan approval and funding time frames vary depending on the type of transaction and the complexity of your personal finances. The process can take as little as 10 days, and sometimes up to 45 days.

Loan approval and funding time frames vary depending on the type of transaction and the complexity of your personal finances. The process can take as little as 10 days, and sometimes up to 45 days.

The lock-in rate is the interest rate used to factor your monthly payment. The lock-in secures the interest rate during the process of your loan approval, as long as your loan is processed and closed prior to the rate expiration date. This date is given to you when you lock-in the rate.

You can lock-in your interest rate once you have an accepted offer on a property. Your loan officer will discuss these options with you upon taking your loan application.

Depending on the type of transaction and the time you need, lock periods can be valid anywhere from 15 days to 180 days.

Great question. There's a lot to consider when refinancing, and an SNMC loan professional can help you weigh this complex decision. Even a modest reduction in the interest rate can trim your monthly payment. The significance of such savings in any scenario will depend on your income, budget, loan amount, closing costs and the change in interest rate. An SNMC loan professional can help calculate the different scenarios for you, to determine if a refinance would be financially advantageous. Consulting your tax advisor is also encouraged, as your personal tax situation may affect your decision.

Start practicing that autograph! At closing, you'll be guided through a review of all the legal documents for the property you're purchasing or refinancing, and you'll sign each one. We'll give you copies of everything, and then it's all filed and recorded. We'll also make sure you get all pertinent information regarding your mortgage payment schedule, and servicing information for your new loan.

Obtaining a home loan is possible even with poor credit. If you have had credit problems in the past, a lender will consider you a risky borrower. To compensate for this added risk, the lender will charge you a higher interest rate and usually expect you to pay a higher down payment on your home purchase (typically 20-50% down). The worse your credit is, the more you can expect to pay for an interest rate and a down payment. Not all lenders choose to lend to risky borrowers, so you may have to contact several before finding one that will. Contact us to get an objective opinion on your credit and financial situation. Whether your situation calls for a short-term solution or a long-term strategy, we'll give you options to empower you to make an educated decision.

SecurityNational Mortgage Company - Caitlan Pollock

SecurityNational Mortgage Company is a mortgage lender serving homebuyers and homeowners in Salt Lake City, UT, offering conventional loans, FHA loans, VA loans, USDA loans, Jumbo loans, Non-QM loans, and construction loans.

Looking for mortgage lenders in Salt Lake City, UT? Located at 433 West Ascension Way, SecurityNational Mortgage in Salt Lake City is here to help you find the right mortgage loan for your unique situation, with the personal service and local expertise you deserve. We offer conventional loans, FHA loans, VA loans, USDA loans, Jumbo loans, and Non-QM loans, as well as down payment assistance programs, refinance options, cash-out refinancing, ITIN loans, investment property financing, homebuilder loans, and one-time close construction loans.

In addition to Salt Lake City, our team proudly serves homebuyers and homeowners and the surrounding communities.

Whether you're starting your mortgage pre-approval, buying your first home, refinancing an existing loan, or exploring investment property financing, our experienced Salt Lake City loan officers will take the time to understand your goals and match you with the right loan program at a competitive rate. When you're searching for mortgages near me or comparing mortgage lenders near me, SecurityNational Mortgage in Salt Lake City puts borrowers first, backed by over 30 years of experience and the financial strength of Security National Financial Corporation (NASDAQ: SNFCA). Our Salt Lake City loan officers are active members of the community, invested in helping the people who call Salt Lake City home achieve lasting homeownership.

SecurityNational Mortgage has earned an average rating of 4.97 out of 5 stars across more than 5,000 Google reviews nationwide. Our Salt Lake City customers trust us to deliver a five-star mortgage experience from application to closing.

Stay connected with your loan officer and manage your loan anytime with SNapp, our easy-to-use mortgage app. At SecurityNational Mortgage, we have one goal: Turning Houses Into Homes.

State Licensed In

CO 100542660;UT 6076992;WY 107371

Disclaimer: This is not a commitment to make a loan, nor should it be construed as lending advice. Loans are subject to borrower qualifications, including income, property evaluation, sufficient equity in the home to meet LTV requirements, and final credit approval. Approvals are subject to underwriting guidelines, interest rates, and program guidelines, and are subject to change without notice based on applicant's eligibility and market conditions. Refinancing an existing loan may result in total finance charges being higher over life of loan. Reduction in payments may reflect longer loan term. Terms of the loan may be subject to payment of points and fees by the applicant. SecurityNational Mortgage Company is an Equal Housing Lender NMLS# 3116. SecurityNational Mortgage Company, DBA SN Mortgage Company in KY & VA (collectively “SNMC”). Visit snmc.com/disclaimers for additional details. Licensed by The Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act | https://www.nmlsconsumeraccess.org | Licensed by the NJ Dept of Banking and Insurance | Arizona Mortgage Banker# 0904315 | Rhode Island Licensed Lender | Licensed under the Oregon Consumer Finance Act | Licensed by the New Hampshire Banking Department | Licensed by the Mississippi Department of Banker and Consumer Finance | Kansas Licensed Mortgage Company | Illinois Residential Mortgage Licensee | Georgia Residential Mortgage Licensee | Visit snmc.com/state-licensing/ for additional licensing information